Bank of Hawaii Jobs – Apply Now Executive Loan Officer Careers Honolulu, HI

Bank of Hawaii Jobs – Executive Loan Officer Jobs Employment in Honolulu, Hawaii, USA. Bank of Hawaii Job Search. Get Government Jobs Alert in USA. Current Bank of Hawaii USA Jobs. Coming Soon Federal Government Jobs for Bank of Hawaii Careers Employment Website.

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Bank of Hawaii Jobs – Apply Now for Executive Loan Officer Careers Honolulu, Hawaii

Best Jobs in Bank of Hawaii:- Bank of Hawaii Careers site has published Bank of Hawaii Jobs notification for Executive Loan Officer Position. Candidates who have required can apply online through Bank of Hawaii Recruitment site. The location of this Executive Loan Officer Position is Hawaii.

Bank of Hawaii Jobs description related to this Executive Loan Officer Position like Job request number, Job Location, Educational background, required age, Salary and benefits provided in details below. You should check all details before apply.

Bank of Hawaii Jobs Summary According to Bank of Hawaii Careers Site

Recruiting Agency :- Bank of Hawaii

NBank of Hawaiie of Profile :- Executive Loan Officer

Job Location :- Hawaii

Salary :- $49,600.00 per year

Full Job Description

Under the direction of the Retail Sales Manager, the Executive Residential Loan Officer is responsible for building external referral opportunities, marketing the bank’s mortgage products, guiding customers through the entire loan process, and collaborating with the mortgage team to meet our goals. Candidates should be familiar with the variety of loan programs including Conforming, Non-Conforming, Saleable or Portfolio and VA Loans. A strong Realtor referral network is preferred as well as established relationships throughout the local community. An Executive RLO must have strong technical skills and solid understanding of the different mortgage program features and benefits. If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

RESPONSIBILITIES

  • Interviews applicants to determine their ability to qualify for residential mortgage products and cross sells other Bank of Hawaii products and services that meet the customers’ needs.
  • Analyzes the applicant’s current and recent income, credit and debt picture in order to qualify them for the correct loan amount and program that best fits their needs.
  • Understands and communicates federal and state regulations to the consumer. Uses this understanding to deliver adequate disclosures and accurate information on rates, programs and Bank of Hawaii policies.
  • Makes officer calls to real estate broker offices and others in the real estate field to generate and maintain business. Attends open houses and real estate meetings and makes presentations to groups in the real estate and related fields.
  • Makes recommendations regarding loan approval to the chief underwriter with backup data to support the recommendation. This includes accurately assembling customer files and obtaining the documentation necessary to meet investor standards.
  • Inputs customer information into a computer processing system and monitors the flow of loans through the system to meet successful closing dates.
  • Answers phone inquiries and uses the phone and computer system to communicate information to customers about products and qualifications.
  • Performs all other miscellaneous responsibilities and duties as assigned.

This position requires use of a personal computer, HP financial calculator and other standard office equipment (typewriter, fax, copier, calculator, telephone).

QUALIFICATIONS

  • CREDIT REPORT REQUIREMENT: A credit report mandated by the Dodd-Frank Act to ensure demonstrated financial responsibility. The report is to be obtained and accepted no later than 30 days from employment or transfer date. If not accepted, employment may be terminated.
  • REGISTRATION REQUIREMENT: Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.
  • Education: Associate’s degree from an accredited institution or equivalent work experience.
  • Experience: Minimum 3 – 5 years of experience in the mortgage banking industry resulting in a good understanding of the loan process, qualifying criteria, individual product parameters and regulatory requirements or equivalent work experience. Must have a good understanding of deposit products and at least 3 years of experience selling mortgages and any consumer banking product.
  • Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, PowerPoint and Internet Explorer) or similar software. Ability to use a HP financial calculator. Knowledge of or ability to use Bank software and systems.
  • Other Job Qualifications: Demonstrated verbal and written communication skills. Must be analytical, detail oriented, organized. Able to meet deadlines and handle multiple priorities. Must have good math skills and ability to read and understand credit reports. Able to review and analyze large amounts of information and determine the appropriate loan product and type. Must have good follow up and customer service skills. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and commute as required. Travels by air as required. Must be able to lift 25 lbs.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans.  For Bank of Hawaii’s full EEO statement, please visit https://www.boh.com/careers.

Apply Now

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Bank of Hawaii Jobs – Apply Now for Supervisor Call Center I Careers Kailua Kona, Hawaii

Best Jobs in Bank of Hawaii:- Bank of Hawaii Careers site has published Bank of Hawaii Jobs notification for Supervisor Call Center I Position. Candidates who have Bachelor’s degree can apply online through Bank of Hawaii Recruitment site. The location of this Supervisor Call Center I Position is Hawaii.

Bank of Hawaii Jobs description related to this Supervisor Call Center I Position like Job request number, Job Location, Educational background, required age, Salary and benefits provided in details below. You should check all details before apply.

Bank of Hawaii Jobs Summary According to Bank of Hawaii Careers Site

Recruiting Agency :- Bank of Hawaii

NBank of Hawaiie of Profile :- Supervisor Call Center I

Job Location :- Hawaii

Salary :- $48,840.00 per year

Full Job Description

Under the direction of the Manager, this position supervises a Call Center unit and/or shift with primary emphasis on quality customer service and customer satisfaction.  Develops customer service representatives through optimum supervision, selection, training, appraisal and motivation techniques. Ensures a high level of customer service staffing levels through efficient scheduling and adjustment to  meet peak service demands. This includes establishing Contact Center Management practices and performance standards. Assists in business units compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

  1. Supervises and develops Customer Service Representatives in accordance with the Banks policies and applicable laws. Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development. Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff. Guides individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills, including acting as a role model by organization standards. Engages and inspires to achieve maximum performance. Fosters a sense of energy, ownership, teamwork and personal commitment for themselves and the team. Provides guidance and/or assistance to customer service representatives in resolution of difficult customer questions and/or problems. Reviews, verifies and approves account maintenance/adjustment requests. Ensures adherence to process methodologies to maximize performance and productivity. Ensures achievement of all system, team and individual customer service goals and standards. Coaches staff to improve business factors, including, but not limited to, customer service levels, minimize call escalations, sales performance, call quality, hold time, availability, schedule adherence, and occupancy.
  2. Responsible for the daily operations of the center and/or business unit. Allocates resources based on the interval arrival and distribution patterns of calls, emails and fulfillment requests. Coordinates, supervises, and monitors activity to ensure internal and external service levels are achieved. Analyzes call/e-mail statistics and adjusts and re-forecasts multiple staffing models to best meet service and quality standards. Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development. Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. Responsible for the timely and effective management of forms and documents relevant to immediate staff.
  3. Handles escalated calls with the focus on customer retention and resolution. Addresses and handles customer complaints and escalates as required. Ensures customer concerns, requests and follow-up situations are handled and resolved in a timely manner. Represents management when addressing client issues and concerns. Enforces company policies and procedures, and the security and protection of customers financial portfolio. Analyzes client accounts and transactions to detect potential fraud situations and identify fraud trends and patterns. Identifies possible risks and makes decisions based on findings with minimal supervision. Communicates to management any complex and unique situations that needs immediate attention.
  4. Develops individual coaching plans for staff members to reach peak performance which includes the results from monitoring calls, e-mails and deviations. Assists in the preparation and delivery of performance counseling. Employs effective leadership and enforces company policies and procedures. Leads Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications. Meets monthly with each staff member to review performance report cards.
  5. Motivates and encourages agents through positive communication and feedback.
  6. Creates and maintains individual performance reports/logs. Tracks and assists in updating reports, databases and incident reports as assigned. Assists with training staff members as required.
  7. Performs all other miscellaneous duties/responsibilities as assigned.

This position requires use of a personal computer and other standard office equipment (typewriter, fax, copier, calculator and telephone).

MINIMUM QUALIFICATIONS:

  1. Education: Bachelor’s degree from accredited institution or equivalent work experience.
  2. Experience: Minimum 3 years of customer service experience in a high volume multi-faceted customer service organization and 1 year of lead/supervisory experience or equivalent workexperience.
  3. Technical Skills: Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.
  4. Other Job Qualifications: Ability to understand call center metrics to drive optimum performance. Strong team building and leadership skills. Ability to motivate and mentor staff. Customer service skills including an ability to work well with the public and to adopt a customer perspective. Must be client-focused and work well under pressure. Strong problem-solving communication and decision-making capabilities. Display of strong flexibility and ability to function and multi-task in a fast-paced everchanging environment. Ability to effectively evaluate complex information and make appropriate decisions. Effective follow-up and appropriate escalation skills. Demonstrated communication skills, verbal, voice quality, diction, articulation, written and presentation. Detail-oriented and strong time-management skills, ability to grasp complex material quickly. Ability to provide effective coaching and support skills. Ability to prioritize and meet deadlines. Position requires flexible work hours in a 24×7 environment. Must be able to work flexible hours to include evenings, weekends, and holidays as necessary.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  We listen, understand and deliver what our customers need to help them build a better tomorrow.

Apply Now


Bank of Hawaii Jobs – Apply Now for Relationship Banker Careers Kailua Kona, Hawaii

Best Jobs in Bank of Hawaii:- Bank of Hawaii Careers site has published Bank of Hawaii Jobs notification for Relationship Banker Position. Candidates who have High school diploma or G.E.D. can apply online through Bank of Hawaii Recruitment site. The location of this Relationship Banker Position is Hawaii.

Bank of Hawaii Jobs description related to this Relationship Banker Position like Job request number, Job Location, Educational background, required age, Salary and benefits provided in details below. You should check all details before apply.

Bank of Hawaii Jobs Summary According to Bank of Hawaii Careers Site

Recruiting Agency :- Bank of Hawaii

NBank of Hawaiie of Profile :- Relationship Banker

Job Location :- Hawaii

Salary :- $25,860.00 – $59,477.00 per year

Full Job Description

At the direction of the Manager, the Relationship Banker creates exceptional customer experiences by engaging clients with exceptional customer service while
ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Further, the Relationship Banker introduces and sells customers financial services to meet their short and long term needs, as identified by profiling and through knowledge of products and services. In addition the Relationship Banker processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash
recycler and armored car duties. If applicable or appropriate, assists in business unit’s compliance with all regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act,
as applicable.

  1. Helps lead the overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating an interest and handling objections. This also includes, but not limited to: providing exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers, and escalating unfulfilled client concerns to the appropriate branch or department.
  2. Maintains and sells financial services to clientele by addressing both their long term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting.
  3. Actively sells financial products and services making referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high level of quality service to customers. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks and selling traveler’s checks, etc. Balances individual cash. Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler and armored car transactions. Trains new employees on operational procedures.
  4. Identifies and secures new high and/or potentially high value consumer clients. Responsible for coordinating calling efforts, managing referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls and is actively involved in the promotion and marketing of the Bank and its products and services, which may include public address announcements and aisle relationship building at our in-store locations
  5. Responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as maintains strong knowledge of all new products, programs and sales promotions.
  6. Performs all other miscellaneous responsibilities and duties as assigned.

MINIMUM QUALIFICATIONS:
REGISTRATION REQUIREMENT: Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.

  1. Education: High school diploma or G.E.D.
  2. Experience: Minimum 3 years of experience in consumer sales, marketing and/or customer service or equivalent work experience. Banking and financial services industries preferred. Experience should include demonstrated success in retail banking environment and candidates should demonstrate ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, small business products and services, etc.
    Level is dependent on years of experience and size/complexity of prior positions held.
  3. Technical skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems including, PC Teller, Customer Information System (CIS) and check imprinter.
  4. Other Job Qualifications: Demonstrated verbal communication and interpersonal skills. Must demonstrate critical thinking, be analytical, detail-oriented and organized. Must be an effective and efficient team player with good sales, marketing, customer service and interpersonal skills, as well as negotiation skills. Able to meet fixed and changing deadlines and priorities and follow up consistently. Must be able to push a cash cart (100 lbs.) and/or lift approximately 20 to 25 pounds and stand for extended periods of time. Able to work evenings, weekends and holidays as required or assigned.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are committed to fully complying in letter and in spirit with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.

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